FAQs Archive - Colette Mrazek

Q: What if I need to contact my counsellor between sessions?

You are always welcome to reach out to our office at admin@colettemrazek.com for scheduling or cancellation concerns! If you need to reach out to your counsellor before your next session, you can get in touch via email. Our counsellors will respond within 2 business days. If you have a clinical concern, it is likely that your counsellor may ask to discuss the concern with you during your next session because we are unable to provide therapeutic support via email. Please note that email is not a confidential method of communication. If you are in a crisis, please contact the Mental Health Helpline ( 310-6789) or go to your nearest emergency room.

Q: I can’t make my appointment! Can I cancel my appointment?

Life happens! Our clinic cancellation policy offers free cancellations outside of a 48 hour window of your upcoming appointment. You can cancel directly on our booking website, or contact the clinic to cancel. If you are unable to cancel your appointment within 48 hours, please note that there may be a cancellation fee (equivalent to the fee of the session), as your timeslot may have been offered to another client who needs it. If you need to cancel because of an unexpected emergency, please contact your counsellor directly. If your session is in-person, you are always welcome to switch to a virtual appointment. Please contact your counsellor to request the switch.

Q: I have insurance! Do you offer direct billing?

We offer direct billing for a number of insurance providers, including Sunlife, Pacific Blue Cross, Manulife, CanadaLife, and more! Please contact our office at admin@colettemrazek.com to learn more.