Rates for each of our counsellors are listed on their individual pages.

If full-session rates are unsustainable for you, our clinic offers low-cost counselling with our intern counsellors, supervised by Colette Mrazek, RCC-ACS. Our current intern is Stephanie Skourtes. Additionally, some of our Registered Clinical Counsellors offer sliding scale rates. Please visit this page to learn more!

Life happens! Our clinic cancellation policy offers free cancellations outside of a 48 hour window of your upcoming appointment. You can cancel directly on our booking website, or contact the clinic to cancel. If you are unable to cancel your appointment within 48 hours, please note that there may be a cancellation fee (equivalent to the fee of the session), as your timeslot may have been offered to another client who needs it. If you need to cancel because of an unexpected emergency, please contact your counsellor directly.

If your session is in-person, you are always welcome to switch to a virtual appointment. Please contact your counsellor to request the switch.

You are always welcome to reach out to our office at admin@colettemrazek.com for scheduling or cancellation concerns! If you need to reach out to your counsellor before your next session, you can get in touch via email. Our counsellors will respond within 2 business days. If you have a clinical concern, it is likely that your counsellor may ask to discuss the concern with you during your next session because we are unable to provide therapeutic support via email.

Please note that email is not a confidential method of communication.

If you are in a crisis, please contact the Mental Health Helpline (310-6789) or go to your nearest emergency room.

Although our clinic specializes in emotionally focused therapy, our counsellors also offer a wide range of other modalities, including Cognitive-Behavioural Therapy, Internal Family Systems, Polyvagal Theory, Somatic Therapy, Play Therapy, and more. To see what modalities are offered by each counsellor, please visit their individual webpages, or view a range of modalities listed here!

Session frequency depends on each client, as your individual needs and schedule will vary. Typically, clients come in for weekly or biweekly sessions when starting therapy, and then transition to biweekly or monthly sessions as treatment progresses. Our counsellors will collaborate with you to find the best rhythm for your life.

Like with other skills, it can take some time to build to healthy habits and see change. You may feel immediate relief after a session with our counsellors, but it may also take multiple sessions to notice sustainable progress. Many of our clients report noticing a change in their lives after 6-12 sessions, and clients often continue therapy beyond that range to work on new goals or long-standing concerns. If you’d like to know what to expect in your sessions, please visit this page to learn more.